Terms of Service
Please read all CTI Telecom, Inc. d/b/a Rapitel.com (hereinafter referred to as
“Rapitel.com””) Terms of and Conditions of sales carefully
before downloading, accessing or using this website to purchase any website to purchase any
prepaid calling services and prepaid top-up/recharge products through www.rapitel.com
Carrier Services Provided by CTI Telecom. All communication and telecommunication
services are provided by CTI Telecom, Inc. a provider of international Services
licensed by the Federal Communication Commission: ITC-214-20050516-00185 (2005).
By accessing activating your prepaid calling PIN associated with your Service, you agree to
be bound by all terms and conditions set forth below. Any use of,
purchase through, this web site is expressly conditioned on your acceptance of these terms and
conditions stated herein and which may be updated from time to time on www.rapitel.com DO NOT
ACCESS YOUR PIN OR USE THIS SERVICE, OR CREATE A SUBSCRIBER ACCOUNT, OR, PURCHASE RECHARGE OF
SERVICES THROUGH THIS WEBSITE IF YOU DO NOT ACCEPT ALL THE TERMS AND CONDITIONS STATED ON THIS
WEBSITE.THESE TERMS ARE ALSO APPLICABLE TO LIVE OPERATOR PURCHASES. These terms and conditions are
subject to the Federal E-sign Act of 2000, as amended, and constitute an Agreement between
Rapitel.com and the Subscriber to prepaid calling services purchased through this website. BY
ACTIVATING A PIN AND SERVICE, YOU REPRESENT THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT
AND THAT YOU HAVE READ AND UNDERSTAND FULLY THE TERMS AND CONDITIONS OF THIS AGREEMENT.
WARNING: It is a Federal AND State Offense to purchase any product or
service by fraudulent means. Any and all Products purchased through this web site shall not be used
for any unlawful purpose. Should Rapitel.com becomes aware of any fraudulent use of its
services, it reserves the right to forward any and all information on its network to the victim or
law enforcement agency, upon law request, without consent of the subscriber. This is an
unconditional and non-negotiable term of services, and an exception to our privacy policies
Thank you for selecting Rapitel.com prepaid calling and PIN-less services through this website (“Services”).
This Section of the Terms provides you with a limited overview of some of the essential terms of our
Services and your purchases of our product for clarity. There are a few terms we highly recommend
that you review in our terms and conditions in advance of any purchase. These terms include our
policy on replacement services for technical difficulties taxes and regulatory fees
applicable to the service. Minute delivered prompts. Taxes and regulatory fees
that apply to payments at our check-out, our charge-back policy,
use of account information. This said, we welcome you to www.rapitel.com and our line of prepaid
calling services. We value our customers and strive to bring you the best service we have
- Reservation of Rights. Rapitel.com reserves the right to refuse service to anyone through
its website for any reason at any time.
and construed in strict accordance with the laws of the State of Florida. Customer, by virtue of
purchase through this website, agrees to submit to exclusive jurisdiction and venue of the state
and federal courts of Miami-Dade County Florida, and, expressly waive all defenses to
jurisdiction without any consideration of conflict of law theories, case law or principles.
- Electronic Contract for Service. All services purchased on rapitel.com are done by a Browser Wrap format of
electronic contract. Rapitel.com shall make available to you the Terms of this Browser Wrap
agreement in separate format upon request. You may request access to these electronic records in
either Adobe Acrobat or standard text formats. Likewise, they are available here on the website.
At all times, you retain the right to request and receive documents on paper upon request
to Rapitel.com via e-mail or through our customer service line at 305-513-0659. Rapitel.com
shall make available these terms in electronic format upon such request. At all times, you
retain the right to request and receive documents on paper upon request to Rapitel.com via
e-mail or phone.
- Use of Rapitel.com Services. The Rapitel.com Service is intended for Personal usage only.
It is not intended to be aggregated, resold or provides primary services to call shops, call
centers, telemarketing services or professionals, or any other variant of business usage outside
of an individual’s use of the calling service for purposes. Rapitel.com reserves the sole
right to review usage of the Rapitel.com Service and terminate such service if it reasonably
believes that the account is being abused or used for purposes other than Personal usage only.
You shall not resell or transfer the Service or Account Access to another party without our
prior written consent. You are prohibited from using the Service or Account Access for
auto-dialing, continuous or extensive call forwarding, telemarketing (including, without
limitation, charitable or political solicitation or polling), fax or voicemail broadcasting or
fax or voicemail blasting. We reserve the right to immediately terminate or modify your Service
if we determine, in our sole and absolute discretion, that you have at any time used the Service
or an Application for any of the aforementioned or similar activities.
- Regulatory Fees & Taxes. Any applicable sales, use, excise, utility or other taxes,
or regulatory fees or charges imposed on CTI Telecom as a result of providing the international
calling services or services via an Application will be deducted from prepaid amounts loaded to
Customer's account and is a cost of Service when imposed or required by law. This includes
Florida Communication Service or sales taxes associated with customer Mobile Numbers based in
Florida. Rapitel.com applies these taxes to the uploaded value that you pay for the service.
The average of taxes and fees has been calculated on a fixed percentage rate by Rapitel.com
based upon the jurisdiction from which it sells services, the State of Florida. The prevailing
rate for all federal and state taxes and regulatory fees paid on service is 18%. This
percentage shall be deducted from every prepaid amount paid or prepaid value recharged for
prepaid services. Net value and minutes available for calling are announced on Rapitel.com
voice prompts accessed when placing a call. Contact our customer service for information
on applicable taxes and fees associated with your service.
- Disclosed Minutes through the Voice Prompt. Upon use of the Service, you will be prompted
to an Interactive Voice Prompt (IVR) that shall disclose the available minutes you have
available based on rates to that destination and applied regulatory fees and taxes. All rates
advertised are applicable rates before taxes and fees. Should you have any question regarding
the applied Rate, hang up before Service is completed and contact our Customer Service Line at
305-513-0659 for clarification. .
- Credit/Debit Card Charges. No Credit or Debit Cards payments will be accepted by
Rapitel.com from Credit Card Issuers that are not regulated Issuers in the United States of
America – U.S. Cards only. You must provide and pay from valid credit card (Visa,
MasterCard, Discover, American Express or any other issuer then-accepted by Rapitel.com) of
which you are the authorized cardholder when purchasing, activating or re-charging any
Rapitel.com service. Should the Customer authorize automatic bill payment by credit card, it
thereby authorizes Rapitel.com to charge the credit card account number for all applicable
Rapitel.com usage charges that accrue during their 30 day service cycle. Such authorizations
will remain valid until terminated by proper notice to Rapitel.com through this website, or, in
writing. You must notify Rapitel.com in writing within seven (7) days after receiving your
credit card statement if you dispute any Rapitel.com charges for Rapitel.com services on that
card statement or otherwise such dispute will be deemed waived. Any applicable billing
discrepancy resulting in the consumer initiating a charge-back by the credit card provider
through Federal Truth in Lending Act, 12 C.F.R. Part 266 (1998), REG-Z, are not waived and
Rapitel.com must be given a reasonable time investigate the nature of the Customer’s
claim, billing and the specific charge.
- Payment Network Rules. rapitel.com
accepts PAYPAL™ Apple Pay,™ and other merchant processors (Payment Networks) at its
online checkout. The Payment Networks that process online payments on our site have established
guidelines, bylaws, rules, and regulations (“Network Rules”). Rapitel.com is
required to comply with all applicable Network Rules that are applicable to merchants using an
online purchase check-out. These Rules are publically available from PAYPAL™ and Apple Pay™
and can be sent to you upon request by Rapitel.com upon written request. The Card Networks
reserve the right to amend the Network Rules. Rapitel.com also reserves the right to amend its
Terms and Conditions at any time as necessary to comply with Network Rules or otherwise redress
changes in the Credit or Debit Cards the Payment Networks use or may accept for transactions.
- com and CALEA Compliance. Be advised that should a request come from
governmental or law enforcement agencies, with the authority to require Rapitel.com to report
information related to your services, or, should law enforcement request this information or
access pursuant to CALEA or the Patriot Act, Rapitel.com shall be obligated to cooperate and
disclose this information in accord with the laws of the United States of America and the State
- Phone Number and PIN Security. You are responsible for maintaining the confidentiality
and security of your Mobile phone and the Rapitel.com account number that is associated with
your Personal ID Number (called a PIN). You are responsible for all uses of your phone and
account, whether or not actually or expressly authorized by you. Any unauthorized access of your
Rapitel.com PIN that is the result of your negligent handling of the Rapitel.com service is
expressly your liability. You expressly waive all legal defenses and relief against Rapitel.com
for any collectable debt that arises from the unauthorized access of their services, by and
through their PIN and/or account that is a result of their own mishandling, negligence, or
intentional disclosure of their Phone Number or associated with a Rapitel.com PIN.
- Inappropriate Use and/or Conduct as cause for termination or breach of Agreements. You
agree to use the Rapitel.com Service and Application for lawful purposes only. You shall not
use, or allow any third (3rd) parties to use, the Service or the Application in any
way that is unlawful, harmful, threatening, libelous, deceptive, fraudulent, abusive, harassing,
defamatory, vulgar, obscene, sexually explicit, profane, hateful, discriminatory, or other
objectionable material of any kind, including, without limitation, material that encourages
unlawful conduct. If Rapitel.com believes, at its sole discretion, that a customer has engaged
in any of the foregoing conduct, Rapitel.com reserves the right to (i) immediately suspend or
terminate your Service; and/or (ii) forward the offensive materials, your communications with
Rapitel.com, and your identify and other personal information to the proper authorities for
investigation and prosecution. You consent to the forwarding of any such communications and
information to these authorities or law enforcement. In the event of such termination, you will
be responsible for the full month's charges to the end of the current term, including, without
limitation, unbilled charges, plus a termination fee, if applicable, all of which will become
immediately due and payable upon termination of your Service.
- No Warranties On Service.COM DOES NOT MAKE ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR NONINFRINGEMENT, OR ANY IMPLIED
WARRANTIES OR MERCHANTIBILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH REGARD TO THE SERVICES OR
APPLICATION, ANY TRANSACTION PERFORMED THROUGH THE SERVICES OR ON THE INTERNET GENERALLY, OR AS
TO THE QUALITY OF THE CALL. RAPITEL.COM SHALL NOT BE LIABLE FOR ANY COST OR DAMAGE ARISING
EITHER DIRECTLY OR INDIRECTLY FROM ANY SUCH TRANSACTION, USE OF THE SERVICE OR APPLICATION.
RAPITEL.COM DOES NOT WARRANT THAT THE SERVICES OR APPLICATION WILL BE UNINTERRUPTED OR
ERROR-FREE OR WILL OPERATE WITHOUT FAILURE, PACKET LOSS, DEGRADATION OR INTERRUPTION NOR DOES
RAPITEL.COM WARRANT ANY CONNECTION TO OR ANY TRANSMISSION OVER THE INTERNET OR THAT ANY DEFECTS
IN THE SERVICES OR MATERIALS WILL BE CORRECTED. NEITHER RAPITEL.COM NOR ITS OFFICERS, DIRECTORS,
EMPLOYEES, AFFILIATES OR AGENTS, OR ANY OTHER SERVICE PROVIDER OR VENDOR WHO FURNISHES SERVICES,
APPLICATIONS, OR PRODUCTS TO CUSTOMER IN CONNECTION WITH THE SERVICE, WILL BE LIABLE FOR
UNAUTHORIZED ACCESS TO OUR OR YOUR TRANSMISSION FACILITIES OR PREMISES EQUIPMENT OR FOR
UNAUTHORIZED ACCESS TO, OR ALTERATION, THEFT OR DESTRUCTION OF, CUSTOMER'S DATA FILES, PROGRAMS,
PROCEDURES OR INFORMATION THROUGH ACCIDENT, FRAUDULENT MEANS OR APPLICATIONS OR ANY OTHER
METHOD, REGARDLESS OF WHETHER SUCH DAMAGE OCCURS AS A RESULT OF RAPITEL.COM OR ITS SERVICE
PROVIDER'S OR VENDORS' NEGLIGENCE. STATEMENTS AND DESCRIPTIONS CONCERNING THE SERVICE OR
RAPITEL.COM DOWNLOADABLE APPLICATION, IF ANY, BY RAPITEL.COM, OR OUR AGENTS, OR INSTALLERS ARE
INFORMATIONAL AND ARE NOT GIVEN AS A WARRANTY OF ANY KIND.
- Expressed Limitation Of Liability. IN NO EVENT WILL RAPITEL.COM BE LIABLE TO THE CUSTOMER
FOR (I) ANY INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO
DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS, DATA OR INFORMATION, AND
THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SITE, SERVICES OR MATERIALS, OR ANY
TRANSACTIONS PROVIDED ON THE SERVICE OR DOWNLOADED OR HYPERLINKED FROM THE SITE, EVEN IF
RAPITEL.COM OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES, OR (II) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE
SERVICE AND/OR MATERIALS OR INFORMATION DOWNLOADED THROUGH, OR HYPERLINKED FROM, THE SITE.
- Indemnification. You, the Rapitel.com/CTI Telecom Customer, agrees to indemnify, defend
and hold Rapitel.com, its officers, directors, employees, agents, shareholders, licensors,
suppliers, business partners and any third party information providers to the Site, Services or
Applications from and against all losses, expenses, damages and costs, including reasonable
attorneys' fees, resulting from Customer’s use of any Services or Applications, including,
without limitation, any violation of this Agreement by Customer. The provisions of this
paragraph are for the benefit of Rapitel.com and its officers, directors, employees, agents,
shareholders, licensors, suppliers, business partners and any third party information providers
to the Site, or Services. Each of these individuals or entities shall have the right to assert
and enforce these provisions directly against Customer on its own behalf.
- No Warranties On Web Site. HYPERLINKS OR OTHER WEB PAGES ACCESSIBLE FROM
THE SITE WILL ENABLE YOU TO LEAVE RAPITEL.COM’S SITE. THE LINKED SITES ARE NOT UNDER THE
CONTROL OF RAPITEL.COM AND RAPITEL.COM IS NOT RESPONSIBLE FOR THE CONTENTS OF ANY LINKED SITE OR
ANY LINK CONTAINED IN A LINKED SITE, OR ANY CHANGES OR UPDATES TO SUCH SITES. RAPITEL.COM IS
PROVIDING THESE LINKS TO YOU ONLY AS A CONVENIENCE, AND THE INCLUSION OF ANY LINK DOES NOT IMPLY
ENDORSEMENT BY RAPITEL.COM OF THE SITE. RAPITEL.COM AND ITS AFFILIATES DO NOT CONTROL OR ENDORSE
THE CONTENT OF THIRD PARTY WEBSITES. ALL SERVICES AND MATERIALS PROVIDED ON THE RAPITEL.COM SITE
ARE PROVIDED "AS IS". RAPITEL.COM DOES NOT GUARANTEE OR WARRANT THAT THE FILES AVAILABLE FOR
DOWNLOADING FROM THE SITE WILL BE FREE OF INFECTION OR VIRUSES, WORMS, TROJAN HORSES OR OTHER
CODE THAT CONTAINS CONTAMINATING OR DESTRUCTIVE PROPERTIES. YOU ARE RESPONSIBLE AND ARE URGED TO
IMPLEMENT SUFFICIENT PROCEDURES AND CHECKPOINTS TO SATISFY YOUR PARTICULAR REQUIREMENTS FOR
ACCURACY OF DATA INPUT AND OUTPUT, AND FOR MAINTAINING A MEANS EXTERNAL TO THE SITE FOR THE
RECONSTRUCTION OF ANY DATA LOSS. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THE
SERVICES, APPLICATION AND THE INTERNET.
- Trademarks. All corporate names, service marks, logos, trade names, trademarks, websites
and domain names of CTI Telecom d/b/a Rapitel.com (collectively "Marks") are and shall remain
the exclusive property of Rapitel.com and nothing in this agreement shall grant Customer or any
Third party the license to use such Marks.
- Copyright. All Services, Software and Materials found at this Website are protected under
U.S. Copyright, or, by and through other intellectual property laws. Any commercial use of the
Services Software, and Materials found on the Website is strictly prohibited, without the
express, prior, written consent of CTI Telecom d/b/a Rapitel.com. Any reproduction or
redistribution of the Services and/or Materials not in accordance with the terms set forth
herein is expressly prohibited by law, and may result in severe civil and criminal penalties.
This Website was last updated on November 9, 2022 and shall be revised every six (6) months for policy changes and corrections to electronic contracts. All Rapitel.com Services shall be subject to the then posted Terms and Conditions where they do not conflict with existing Electronic Contract Terms of a Customer that have not be Noticed to the Customer by e-mail thirty (30) days prior to their effect.